VGH: Collaborative Conflict Resolution

Presented by: 
Kent Highnam of the Justice Institute
Friday, May 30, 2014 - 11:00am
VGH and Area
Diamond Health Care Centre, 2775 Laurel St. Room: DHCC9299 (9th Floor)
Focus Area: Workplace Skills

Program Summary

This interactive session presents an overview of the concepts and skills of collaborative conflict resolution. You will explore factors that lead to conflict escalation and those that can de-escalate conflict. You will have opportunities to identify and practice the attitudes and behaviours that lead to positive outcomes in conflict situations.


This session is designed to give participants an overview of various conflict styles and dealing with different conflict situations. It is ideal for members who are new to conflict resolution or those members who would like a refresher.

What You Will Lean

  • Describe the various conflict styles in dealing with conflict situations
  • Identify factors that escalate conflict
  • Identify factors that defuse emotional situations and de-escalate conflict
  • Describe the communication skills that shift defensiveness and blame to assertiveness, understanding and collaboration
  • Tips for dealing with conflict in an email environment

How You Will Learn

  • Interactive exercises,
  • Large group discussion
  • Small group work
  • Case studies  
  • Demonstrations

About Your Facilitator

Kent Highnam, Cert. ConRes., BA, MA, has a background in international and public relations with the United Nations and the International Committee of the Red Cross. He has worked in public and private organizations as an instructor and practitioner in collaborative, interest-based processes in both English and French. A visiting lecturer at Simon Fraser University until 2012, Kent also has experience in human resources and labour relations issues. Kent is Program Director at the JIBC's School of Health and Community Social Justice and teaches for the Centre for Conflict Resolution as well as for the JIBC Law Enforcement Studies Diploma.

To Register

Register for Collaborative Conflict Resolution at

Registered attendees will receive a confirmation email. This session is open to AAPS members only and there is no cost to attend.

Cancellations: Please remember all events are costly to set up, even those which are offered at no charge. If you do not anticipate attending the session to registered for, please cancel in a timely manner by emailing We encourage you to contact us with any questions about the AAPS PD Program.

Photography: Please be advised that photos may be taken at this event for use in AAPS communications materials.