Process Orientation for Higher Education Professionals: Practical Techniques and Frameworks (encore)

Presented by: 
Alec Sharp
Wednesday, August 20, 2014 - 9:15am
Point Grey Campus
Student Union Building, 6138 Student Union Blvd. – Party Room (2nd Floor)
Focus Area: Workplace Skills (an encore presentation)

Program Summary

Organizations around the globe, in every conceivable field, are making serious efforts to improve and even transform their processes. Higher education is no exception, and recent years have seen a surge of interest in business process change on campuses. Why? Because organizations must understand what they do, and how they do it, if they are to improve in a sustainable way, and adapt to changes in the environment. In higher education, this is absolutely essential to deal with the ever-increasing pressure on cost structures and business models.

Unfortunately, many organizations struggle when working with business processes. From the outset, they fail to properly identify true, “end-to-end” business processes, and it’s all downhill from there – ignoring the inherent resistance to “all things process,” failing to depict processes and their issues in a compelling way that is understandable to mere mortals, and ignoring critical human, social, organizational, and political factors

This session will get you past these difficulties by introducing methods that have been developed and proven over many years of consulting experience. It’s packed with practical frameworks, tips, and real-life examples from both higher education and other disciplines. It will cover an end-to-end set of techniques including introducing business process concepts to your sometimes-skeptical colleagues, discovering true end-to-end processes, scoping and modelling a process, and improving processes.


This session is open to all members wishing to gain a better understanding of business process concepts.  Please note this session will focus on organizational processes, not individual productivity. Past session participants specifically recommend this session to managers, directors and senior leaders. Not sure if this session is right for you? Please contact

What You will Learn

  • What a business process really is, why they are so often misidentified, and the consequences.
  • The cross-functional minefield, and the issues that have to be addressed
  • Making the need for process change visible and compelling, yet blame-free
  • Getting out of procedural details and seeing the whole
  • “Flow first, detail later” - the basics of “human-oriented” process mapping.
  • Taking a holistic view of processes – factors that are under- and overemphasized

How You will Learn

  • Lecture
  • Some hands-on practice
  • Group discussion

What Past Participants Have Said

“I appreciated the focus on "higher education", so university/public sector rather than only business/industry.”

“The concepts were eye-opening. It makes perfect sense how this approach would facilitate functionality. UBC should hire this consultant.”

“Best facilitator I've experienced.”

Facilitator’s Bio

Alec Sharp, a senior consultant with Clariteq Systems Consulting, has deep expertise in a rare combination of fields—facilitation, strategy development, business analysis and requirements specification, data modelling, and, of course, business process modelling, analysis, and design. His 30 years of hands-on consulting experience, practical approaches, and global reputation in model-driven methods have made him a sought-after resource in locations as diverse as Ireland, Illinois, and India.

He is also a popular conference speaker on the data, process, and business analysis circuits, mixing content and insight with irreverence and humor. Among his many “top-rated of the conference” presentations are The Lost Art of Conceptual Modelling, The Human Side of Data Modelling, Getting Traction for ‘Process’—What the Experts Forget, Mind the Gap!—Integrating Process, Data, and Requirements Modelling and Adventures in Reverse-Engineering—What You’ve Got and Why You Don’t Like It. At Enterprise Data World 2010, Alec was awarded DAMA’s 2010 Professional Achievement Award. At the Building Business Capability 2012 conference, and several other recent events, Alec was the highest-rated speaker.

Alec literally wrote the book on business process modelling – he is the author of Workflow Modeling: Tools for Process Improvement and Application Development – second edition. Popular with process improvement professionals, business analysts, and consultants, it is consistently a top-selling title on business process modelling, analysis, and design, and is widely used as an MBA textbook. The completely rewritten second edition was published in 2009. His quarterly column A Practitioner’s Perspective appears at

Alec’s popular workshops on Working with Business Processes, Data Modelling (introductory and advanced),Requirements Modelling (with Use Cases and Business Services), and Facilitation, and Presentation Skills are conducted at many of the world’s best-known organizations. Conducted on five continents in the last year alone, his classes are practical, energetic, and fun, consistently earning “excellent” ratings.

Event Details

Process Orientation for Higher Education Professionals: Practical Techniques and Frameworks
Facilitated by Alec Sharp
Wednesday, August 20, 2014
9:00am – 12:15pm

Location: Point Grey Campus
Building: Student Union Building, 6138 Student Union Blvd [view location Map]
Room: Party Room (2nd Floor)


This session is open only to members of AAPS and is offered free of charge as part of the AAPS PD Program. Please register at

Cancellations: Please remember all events are costly to set up, even those which are offered at no charge. If you do not anticipate attending the session you registered for, please cancel in a timely manner by emailing We encourage you to contact us with any questions about the AAPS PD Program.

Photography: Please be advised that photos may be taken at this event for use in AAPS communications materials.