Resolving Conflict at Work with Ease

Presented by: 
Alan Simpson
Thursday, January 26, 2017 - 1:00pm
Okanagan Campus
Arts Building, Room 219
Focus Area: Communicating in the Workplace

Program Summary

Conflict at work can be a crisis or an opportunity.  The determining factor has something to do with our perceptions about conflict and approaches to conflict.  Avoiding conflict might be based on fear or it might be based on evaluating the timing, issues and other person’s readiness.  Accommodating might be prompted by empathy or it might be a result of an inability to be assertive about your needs.  We build patterns of responding to conflict throughout our lives and the good news is that the past might inform our present but it does not have to define our future engagement with conflict.

This experiential ½ day workshop examines principles, concepts and techniques of the interest-based approach to conflict resolution, and their practical applications to negotiating and facilitating the differences that cause tension between co-workers.

Topics and Takeaways

  • Explore how your beliefs about conflict affect your approach to conflict with others. 
  • Apply practical communication and conflict management strategies aimed at resolving conflict
  • Practise a simple model for collaborative engagement
  • Evaluate five styles of responding to conflict and when to use them at work
  • Come away with an awareness of your default patterns and courage for resolving conflict at work

Adult Learning Environment

  • Interactive small group conversations
  • Large group engagement with content
  • Self-awareness and self-reflection exercises
  • Collaborative and participatory engagement

About Your Facilitator

Alan Simpson, MA (Conflict Management), Cert. ConRes, is a facilitator, instructor, conflict coach and mediator for individuals and groups. He provides engagement processes and training seminars for leaders and their organizations nationally and internationally.  He has 30 years of experience in coaching and training adults, families and organizations in communication skills, change management and conflict engagement.  He has worked with businesses, schools, government staff, non-profit boards and faith based organizations. Alan is a sessional instructor for the Justice Institute of BC and lives in Armstrong.

Event Details

Resolving Conflict at Work with Ease
Alan Simpson
Thursday, January 26, 2017
Location: Okanagan Campus
Building: Arts Building
Room: 219


Please register here.

All registered participants will receive a confirmation email. The AAPS PD Program is exclusively for members of AAPS.

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