UBC’s New EFAP Provider

On April 1, 2015 Shepell became the new Employee and Family Assistance Program (EFAP) service provider for all UBC employees. Shepell is the largest EFAP provider in Canada and has extensive experience working with post-secondary institutions.

EFAP is here for 24/7 support and short term clinical counselling. You can access EFAP at anytime by phoning 1.800.387.4765 or visiting workhealthlife.com. You can also instant chat for matters that are:

  • Personal
  • Couple
  • Family
  • Work Related
  • Addiction Related

EFAP is also here for planning and prevention. You can also use EFAP services to take positive action for yourself or your family in areas such as:

  • Stress Management
  • Financial Planning
  • Legal Support
  • Health Coaching
  • Career Planning
  • Resource Support for Childcare
  • Resource Support for Eldercare


The EFAP Committee is comprised of representatives from UBC HR, staff and faculty unions and associations, including AAPS.  If you would like a presentation about EFAP for your department or unit, please contact colin.hearne@ubc.ca. If you are experiencing any challenges with the new EFAP service provider, please contact the AAPS Office.